For service designers, user experience managers, and business strategists it provides crucial data to work with. It can reveal points of frustration of the customer and areas for improvement. This is a side that complex businesses often don’t have a clear overview of, with each department focused on its own part of the process.Ī service blueprint is therefore a valuable tool for the optimization of service offerings. This tool provides a comprehensive view of the service delivery process, from the customer’s perspective and how it ties to the internal business processes. It shows all touchpoints between a customer and the business and will often involve many, if not all, business departments, from IT to marketing, sales, etc. Use service blueprints to improve your delivery processĪ service blueprint is a diagram that visualizes the organization of business processes in regard to service delivery to the end customer.Best practices for creating service blueprint.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |